We consulted with CASA children to find out what makes a great advocate. It turns out there are four key components of a Court Appointed Special Advocate… and they happen to be things we all have: eyes, ears, hearts, and minds!


All children deserve to be heard. Vulnerable children, like those who are the victims of abuse and neglect, need an advocate in order to be heard. CASA volunteers who listen to a child are sharing more than a bent ear. They are making them feel valued. Sharing, as a child or as an adult, requires vulnerability. Our feelings, actions, and intentions are validated when our openness is met by someone who truly listens. 

Listening well is a skill taught to CASA volunteers, and a skill that we can all benefit from. That is especially true in today’s culture of quick, distracted interactions. Taking time to be present opens us up to listening in a more comprehensive way. We can listen without an agenda and thoughtfully respond with validation and reassurance.

We can all listen better by practicing active listening. Here are some tips to get your started: 

  1. Make eye contact while listening
  2. Pay attention to both verbal and non-verbal communication (yours and theirs!)
  3. Don’t interrupt and don’t start planning what to say next
  4. Ask questions
  5. Reflect, paraphrase, and summarize  

Before a CASA volunteer can seek solutions or make recommendations to Court, they must first listen. The more they actively listen, the more a child will share… and the more a child shares, the more a CASA volunteer can give appropriate responses. It’s a circle of trust that needs to be built. When that circle is established, a child’s comfort level with voicing their thoughts increases. As one of our CASA children said, “[My CASA] was the one person who would listen as I talked (and I talk A LOT).”

For more tips on listening well, take a look at the New York Times guide to being a better listener.